Question 1

How to reset your iPhone and remove the iCloud lock

Accepted Answer

Before selling your iPhone, sign out of your Apple Account and erase all content and settings. Properly erasing the iPhone disables Find My and removes Activation Lock, allowing the device to be inspected and activated by a new owner.View the guide:https://support.apple.com/en-us/109511

Question 2

How to remove your Google Account and reset an Android phone

Accepted Answer

Before selling an Android device, remove every Google Account connected to the phone and then complete a factory reset. Removing the account first helps prevent Google Factory Reset Protection from locking the device after it is erased.View the guide:https://support.google.com/accounts/answer/17299872

Question 3

How to unpair and reset your Apple Watch

Accepted Answer

Before selling your Apple Watch, unpair it through the Watch app on your paired iPhone. Unpairing the watch erases its contents, restores the factory settings, and removes Apple Activation Lock.View the guide:https://support.apple.com/en-us/108372

Question 4

How to remove Activation Lock after shipping your Apple device

Accepted Answer

Already shipped your iPhone, iPad, or Apple Watch? You may still be able to erase the device and remove it from your Apple Account through Find Devices on iCloud.com. The device must be completely removed before it can be processed.View the guide:https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/icloud

Question 5

Can I remove a Google lock after shipping my Android phone?

Accepted Answer

In most cases, Google Factory Reset Protection cannot be safely removed remotely after the device has been shipped. You may remotely sign out of or erase the phone, but the device could still request your previous Google Account information during setup. Please remove all Google and Samsung accounts through the phone’s Settings before completing a factory reset and shipping the device.View Google’s remote-device guide:https://support.google.com/android/answer/6160491

Question 6

How do I ship my device?

Accepted Answer

We provide a pre-paid shipping label for your convenience. Once you accept our offer, you’ll receive detailed instructions on how to securely package and ship your device to us.

Question 7

How fast will I get paid?

Accepted Answer

We issue payment within 48 hours of receiving and testing your device. Our process is designed to be quick and efficient—shipment typically takes 2-3 business days, and testing is conducted promptly upon arrival to ensure you get paid as soon as possible.

Question 8

What if my device is damaged?

Accepted Answer

If your device is damaged, we’ll still evaluate its condition and adjust the offer accordingly. You'll be notified of any changes to the initial offer and can choose to accept or decline the new offer.

Question 9

What happens to my device's data?

Accepted Answer

We recommend backing up and erasing all data before sending in your device. To ensure your data is completely secure, we perform a full data wipe on every device we receive. Our data sanitization processes adhere to the R2v3 Standard, which emphasizes secure data destruction and environmental responsibility in electronics recycling.

Question 10

My device didn't pass inspection, what then?

Accepted Answer

If your device doesn’t meet the conditions you described, we’ll send you an updated offer based on its actual condition. You’ll have the option to accept the new offer or request the return of your device at no cost.

Question 11

What happens if I mistakenly ship the wrong device?

Accepted Answer

If you ship the wrong device, we’ll notify you immediately and provide options. You can either have the device returned or discuss an updated offer if applicable.

Question 12

How do you handle mail fraud, fake devices, and scam orders?

Accepted Answer

We take mail fraud and counterfeit devices very seriously. All incoming devices are thoroughly verified for authenticity. Any fraudulent activity will be reported to the authorities, and any associated shipping labels will be voided.

FAQ (Frequently asked questions)